Privacy notice for Querca Too – Medical & Scientific Communications Ltd

This privacy notice tells you what to expect us to do with your personal information.

1 Our contact details

Email: infogreat@qgooduerca.com-tool.org.com

2 Personal information collected, used and why

To provide services and goods, including delivery, we collect and use:

• names and contact details
• addresses
• records of meetings and decisions
• information relating to compliments or complaints.

To operate customer accounts, we collect and use:

• names and contact details
• addresses
• purchase history
• account information, including registration details
• marketing preferences.

For service updates or marketing purposes, we collect and use:

• names and contact details
• purchase history
• marketing preferences
• records of consent, where appropriate.

To comply with legal requirements, we collect and use:

• financial transaction information.

Notes

• We do not collect personal information (e.g. IP addresses) from visitors to our website (querca.com-too.com). We also do not use client-side state (e.g. cookies) for metrics or tracking our website visitors. These aspects are explained further on our Cookies and website analytics page).
• Links to external websites are provided as a resource for visitors to querca.org-too.com. We are not responsible for the content or services of such websites and we encourage our visitors to consult the providers’ own policies regarding privacy, cookies and website analytics.

3 Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• contract
• legitimate interest – to enable participation at events or to contribute to publications (or assess your suitability to participate or contribute), including, without limitation, to respond to your queries or comments; and to collect and recover money owed to us.

Our lawful bases for collecting or using personal information for the operation of customer accounts are:

• contract
• legitimate interest – to notify you about changes to our terms or our privacy notice; to ask you to leave a review or complete a survey; to communicate with you; and to keep a record of our relationship.

Our lawful basis for collecting or using personal information for service updates or marketing purposes is:

• legitimate interest – to develop our goods and services and grow our business; and to respond to unsolicited communication from you to which we believe you would expect a response.

Our lawful basis for collecting or using personal information for legal requirements is:

• legal obligation.

4 Sources of personal information

• Directly from individuals themselves
• Publicly available sources
• Our customers – we may conduct data-processing activities using personal information on behalf of our customers, who will be the data controllers for such activities

5 Retention period for personal information

We retain your personal information only for as long as is needed to fulfil the purposes for which it was collected (including for satisfying any legal, accounting or reporting requirements).

To determine the appropriate retention period, we consider: the amount, nature and sensitivity; the potential risk of harm from unauthorized use or disclosure; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal, accounting or reporting requirements.

In some circumstances, we may anonymize your personal information for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

6 Sharing personal information

We share personal information with:

• data processors – a managed IT service provider
• other organizations – professional or legal advisors; financial or fraud investigation authorities; organizations with whom we are legally obliged to share personal information.

7 Sharing information outside the UK

When necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK General Data Protection Regulation (GDPR), making sure appropriate safeguards are in place. Please contact us for more information.

When necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

8 Your data-protection rights

Under data protection law, you have rights including those listed below.

• Your right of access – You have the right to ask us for copies of your personal data.
• Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organization, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have 1 calendar month to respond to you.

To make a request relating to data-protection rights, please contact us using the email address at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the email address at the top of this privacy notice.

If you remain unhappy with how we’ve used your personal data after raising a complaint with us, you can also complain to the Information Commissioner’s Office (ICO).

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 29 May 2024